Sim is roaming but unable to get texts
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03-09-2023 11:50 AM
I have been using EE sim since 2022 . I'm in Pakistan It was working fine to get texts now sim is roaming but unable to receive texts.I have topped up 5£ but am unable to get texts.
Please help/suggest.
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03-09-2023 02:04 PM
Welcome to the community.
Are you able to make and receive calls? Could you try manually connecting to a different available network?
Chris
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03-09-2023
02:38 PM
- last edited on
03-09-2023
03:02 PM
by
BelmaL
I am in Pakistan.
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04-09-2023 08:16 AM
What is your current balance, @onlyumairimtiaz?
Chris
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04-09-2023 01:41 PM
I have top up £5 on 1 sep.
And current credit is £5.
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04-09-2023 01:47 PM
OK, thanks @onlyumairimtiaz
I'm not sure why it isn't working. I recommend speaking to our Mobile Care team so they can look into this further.
Chris
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04-09-2023 01:50 PM
I'm unable to cal because i'm in Pakistan can you do this for me please?
My amazon and bank account attached with this phone no for OTP.
Please solve this for me!
I will be thankful to you.
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04-09-2023 02:01 PM
We don't have access to your account here in the community, @onlyumairimtiaz
You could try calling our Mobile Care team using a VoIP service, such as Skype.
Contact us | Get in touch for help and support | EE
Chris
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04-09-2023 02:04 PM
Can you just guide me how to install or make a call on VoIP.
Just step wise.
I am really thankful for your kindness.
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04-09-2023 03:43 PM
You'd need to download an app like Skype and call one of the numbers on our get in touch help page.
Chris
