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Set up roaming when abroad

JennieF3
Visitor

‎31-12-2023 03:18 AM

I have a roaming pass add-on. I am in Australia but did not text roaming to 150 before I left. Now in Australia text won't go (because I didn't set up roaming before I left). 

How can I get roaming working from here?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎31-12-2023 03:58 AM

@JennieF3 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi to enable roaming. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎31-12-2023 10:54 AM

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.