SMS texts I send cannot be received by anyone
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11-11-2023 11:14 PM
I'm with EE and my and my SMS texts cannot be received by anyone. I have a Moto G73 5G phone. RCS works fine and so do phone calls. I can receive texts from everyone. My SMS texts appear to send on my phone ( no failed delivery message) but the person does no receive the text. I have tested this by texting multiple people all of which have different makes/ models of phone and network provider. I've cleared SMS caches, allowed all SMS permissions, rebooted the phone, among many other troubleshooting methods I've researched. However nothing resolved this problem.
I'd be most grateful for any help.
Kind regards
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12-11-2023 03:20 AM
If you send a text to yourself, do you receive it?
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12-11-2023 03:19 PM
Hi @balls3
What is your SMS number under settings.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
