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SMS not being received on 5G

bdg051
Established Contributor
Established Contributor

on ‎21-05-2025 09:49 PM

Hi,

Slightly strange issue i've got, I can't receive any SMS over 5G. They don't come through to the phone until i drop my network settings down to 4G. Has anyone else ever experienced this issue / know how to get this resolved. This is also happening in multiple locations. 

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4 REPLIES 4
bristolian
EE Community Star
EE Community Star

on ‎21-05-2025 10:05 PM

It's unusual!

A few things I'd be looking to test, before reporting to CS...

Can you sent SMS when on 5G? If so, text NUMBER to 150 and see if you get a response? Send a text to yourself, does it send? And do you receive it?

Are you using 5G in SA or NSA mode?

bdg051
Established Contributor
Established Contributor
In response to bristolian

on ‎21-05-2025 10:08 PM

It appears to be only 5G SA. Texting 150 works fine both sending and receiving but SMS sending and receiving another phone or Verification codes dont work, so very strange.

bristolian
EE Community Star
EE Community Star

on ‎21-05-2025 10:41 PM

How about sending text to yourself?

EssexBoyEE
Ace Contributor
Ace Contributor

on ‎21-05-2025 11:27 PM

Are you Android?,  and are you using Google Messaging as your SMS Gateway?