SIM card has just stopped working

hezamajeza · ‎20-12-2022

My SIM card has all of a sudden stopped working. Can't make calls, text or use any data. It was working fine today until 18:00. In the UK. I NEED THE USE OF MY PHONE.

XRaySpeX · ‎20-12-2022

@hezamajeza wrote:

was working fine today until 18:00. In the UK.

Why? Where were you after 18:00?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

bristolian · ‎20-12-2022

What makes you think your SIM has stopped working?

XRaySpeX · ‎20-12-2022

@hezamajeza wrote:

was working fine today until 18:00. In the UK.

Why? Where were you after 18:00?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

hezamajeza · ‎20-12-2022

Because it says "SIM card not provisioned" and I can't make any calls, or text or use data.

hezamajeza · ‎20-12-2022

Required a network refresh from the EE team. Resolved

Kirigaya_Kazuto · ‎20-12-2022

I just lost service too - iPhone 13 Pro Max on eSIM. very odd, seemed to go down about 6:30pm

Just says "No service" - However my RWG Mobile sim works, same network. so must be SIM card related