20-02-2024 01:32 PM
Hello. I don't receive an SMS message to turn on Roaming. I can't buy instrument packages at all, how can I do this?
20-02-2024 01:40 PM
Are you on PAYG or pay-monthly? Are you currently abroad? What do you mean by "instrument packages"?
On PAYG, roaming is auto-enabled once your phone is used in the UK first.
If you now find yourself abroad without having enabled roaming on pay-monthly, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.
22-02-2024 08:31 AM
so I have to go to England to receive the text message about switching on roming. Is it possible to refund the money I deposited into my account?
22-02-2024 08:35 AM
23-02-2024 01:09 AM
You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.