Roaming

Zinedine1
Visitor

Hi I would like to cancel my roaming charges please 

 

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Hi @Nightowl62,

Welcome to the EE Community. 🙂

Please text STOP ROAMING PASS to 150.

Thanks

James

View solution in original post

15 REPLIES 15
XRaySpeX
Grand Master
Grand Master

@Zinedine1 : You can't cancel any roaming charges you've incurred.

If you mean you want to cancel the Roam Abroad Pass, just text STOP ROAMING PASS to 150 & you'll be charged pro-rata.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Stockton31
Visitor

please cancel my roaming charges

James_B
EE Community Support Team

Hi @Stockton31,

Welcome to the EE Community. 🙂

How can we help today? Are you looking to cancel a roaming add-on?

James

@Stockton31 : You can't cancel any roaming charges you've incurred.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

@Stockton31 wrote:

please cancel my roaming charges


What charges are you looking to cancel? Can you be specific?

Roaming charges that have been validly incurred can't be cancelled, as already explained.

Recurring add-ons that incur charges, can be cancelled and future charges will then stop.

Nightowl62
Visitor

Please CANCEL my Roaming PASS

James_B
EE Community Support Team

Hi @Nightowl62,

Welcome to the EE Community. 🙂

Please text STOP ROAMING PASS to 150.

Thanks

James

I tried that several times, it doesn't work.

Leanne_T
EE Community Support Team

Hi @Highlandmiroi 

Thanks for coming here. 

Which roaming add-on do you have? 

Thanks 🙂

Leanne.