Roaming

Zinedine1 · ‎21-09-2022

Hi I would like to cancel my roaming charges please

James_B · ‎02-04-2023

Hi @Nightowl62,

Welcome to the EE Community. 🙂

Please text STOP ROAMING PASS to 150.

Thanks

James

View solution in original post

XRaySpeX · ‎21-09-2022

@Zinedine1 : You can't cancel any roaming charges you've incurred.

If you mean you want to cancel the Roam Abroad Pass, just text STOP ROAMING PASS to 150 & you'll be charged pro-rata.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Stockton31 · ‎12-10-2022

please cancel my roaming charges

James_B · ‎12-10-2022

Hi @Stockton31,

Welcome to the EE Community. 🙂

How can we help today? Are you looking to cancel a roaming add-on?

James

XRaySpeX · ‎12-10-2022

@Stockton31 : You can't cancel any roaming charges you've incurred.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎12-10-2022

@Stockton31 wrote:

please cancel my roaming charges

What charges are you looking to cancel? Can you be specific?

Roaming charges that have been validly incurred can't be cancelled, as already explained.

Recurring add-ons that incur charges, can be cancelled and future charges will then stop.

Nightowl62 · ‎02-04-2023

Please CANCEL my Roaming PASS

James_B · ‎02-04-2023

Hi @Nightowl62,

Welcome to the EE Community. 🙂

Please text STOP ROAMING PASS to 150.

Thanks

James

Highlandmiroi · ‎28-05-2023

I tried that several times, it doesn't work.

Leanne_T · ‎29-05-2023

Hi @Highlandmiroi

Thanks for coming here.

Which roaming add-on do you have?

Thanks 🙂

Leanne.