Roaming

[Gem50]

My mobile worked fine in spain in April 2022 but now in june calls and texts are not working. The help section gives a number to call but EE is preventing my mobile from making calls. Roaming has always been enabled since I joined EE a number of years ago. Does anyone know how to fix this?

[Gem50]

Thank you for your response,  however this is not helpful to me.  As you can see from the previous responses roaming is activated and has been since I joined EE and has worked with no issuesas recentlyas 6 weeks ago.  Rebooting the device multiple times has made no impact on the situation.   We have already attempted to manually change the network but the issue still persists.  I cannot call any CS as EE have restricted my calls.  

[Gem50]

Have you managed to check whether this could be a phone setting issue.  Although I had the same phone in April with no issues 

[Christopher_G]

There's an important part of @XRaySpeX's message that we didn't address before, @Gem50.

Could you check your My EE account under Account Settings > Parental Controls to make sure both roaming and making calls abroad are activated please?

Chris

[XRaySpeX]

Then make use of my Skype suggestion.

---

@Gem50 wrote:

As you can see from the previous responses roaming is activated and has been since I joined EE

There are myriad ways & places roaming can be enabled & you never said how yours is. So I have given you a specific place where roaming crucially needs to be enabled in order for roaming to successfully work.

---