Cannot make calls Can't make calls or texts abroad

[Sandra282]

I cannot make call to any number just disconnects. I have put roaming on phone and tried with wigg thy hour dial assist on iphone

[bristolian]

Does your phone show signal bars of a local network? And are you on PAYG or pay-monthly?

If you're on pay-monthly, have you enabled the following 2 options in your myEE online account/app?..

"International roaming" & "Call abroad & premium rate".

[XRaySpeX]

@Sandra282 : It's not the roaming on your phone that matters but the roaming settings on your MyEE if you're on contract.

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?