Roaming

[Nithin30]

I'm currently abroad and activated roaming roaming plan but not working at all and  no response from customer support they are least bothered. From 4 days trying to explain my situation but no one is willing to help me, I'm fed up as a EE customer. Moreover explained my issue 100s of ee guides but I haven't resolved my problem. So atleast by seeing this post please anyone from "EE" customer services resolve my issue.

Kind regards.

xxxxxx

xxxxxxxxxxx

Mail :xxxxxxxxxxxx@gmail.com 

[Mod edit: Please do not post personal information on the public board. Thanks!]

[XRaySpeX]

@Nithin30 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.