Roaming

[Streetworker01]

I’m confused. Yesterday in the King’s Lynn store, an assistant advised that if I set up a Roaming Pass I should set no spend cap. But I’ve just added Roaming Passes to my phone and my mother’s and both times it said we’d have to set a cap of at least £20 on each phone or we wouldn’t be able to use them abroad. Can anyone give me the definitive answer? I don’t want to arrive in New York and find my phone won’t work. 

[XRaySpeX · Accepted solution]

@Streetworker01 : Well, no spend cap at all is at least £20 (it's infinite 😉 !). It's just saying if you set it too low it will bite against the cost of the Roam Abroad Pass itself as well as data charges and run-on rates if you’ve exhausted your data allowance or data pass, thus curtailing your use of data while roaming. £20 might seem a reasonable leeway.

[bristolian]

Also remember that setting a billing add-on won't enable the roaming facility which is what allows your phone to connect to foreign networks.

Text ROAMING to 150 to make sure this is  done.

[Streetworker01]

Ah, I see. So it’s not going to be a problem if I put, say, £30 cap on just in case? I’m highly unlikely to exceed my plan while I’m there. And mum certainly won’t exceed hers! 

[Streetworker01]

Thanks for the reminder. I’m sure it’s straightforward in practice but any tips are always welcome. 

[Leanne_T]

Hi there @Streetworker01 

This should work for you, as long as roaming is also set up. 

To make sure everything is set up correctly for roaming, please give us a call on 150 and the team will be happy to check for you 🙂

Leanne.

[Streetworker01]

Thank you. In the cold light of day I think I was stupidly conflating “no cap” with a cap of 0.00. As another poster rightly said, “no cap” is infinite. 

[Leanne_T]

No problem @Streetworker01 

If you would like to check, our mobile care team will be happy to help 🙂

Leanne.

[Streetworker01]

I did exactly as you suggested and they were really helpful. Exemplary service. 

[Leanne_T]

Glad to hear this @Streetworker01 

Have a lovely time 🙂

Leanne.