Roaming

[JoBHill]

I am in Spain and have sent a text to 150 to set roaming, I've had a response to say this has been done. However, in my online account it says that roaming is blocked and I can't change this. I can't make any local calls, my phone says that its calling but they is no dialling tone and I have a message saying 'conditional call forwarding active'. Can anyone help?  

[Schockwave]

Hello @JoBHill ,

Welcome to the community,

If you are not able to activate roaming via your account, you will have to ring customer service via other means. If you have Skype there is a free number to ring:

https://ee.co.uk/contact-ee/account-billing/mobile

You also need to make sure that call abroad and premium calls are enabled.

[JoBHill]

Thank you for your reply.  I can't find the Skype number following the link, can you direct me? 

[Schockwave]

@JoBHill , you need to ring one of the 0800 numbers , but put +44 in front: +448009566000.

[XRaySpeX]

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[JoBHill · Accepted solution]

Thanks for the helpful messages. I eventually got the issue sorted using the messaging facility on the website. 

[Leanne_T]

Thanks for letting us know @JoBHill

Leanne.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.