Roaming

[Yasmina2022]

I have roaming package and I cannot make/receive calls / texts to from the UK. What could be the problem. Any suggestions please?

[Leanne_T]

Hi there @Yasmina2022

Thanks for coming here. 

Do you have a pay as you go or pay monthly account? 

Leanne 🙂

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Yasmina2022]

Thank you for quick your response. I rebooted the phone when I got the new
roaming package. I don't know what to do as there's no way I can contact EE?

Regards
Yasmina

[Yasmina2022]

Thanks Leanne, I have a contact ' pay monthly account

Yasmina

[XRaySpeX]

Why not? I told you how to contact EE over Skype.

[Yasmina2022]

I tried and I could not retrieve verification number from my phone .... due
to the problem im having

[Jon_K]

Hi @Yasmina2022.

Do you have a signal on the phone?

What phone are you using?

Jon