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Roaming will not connect with any local network in Vancouver

Se731
Visitor

‎23-09-2023 09:01 AM

I’m in Vancouver Canada with an Ee phone on my uk account. It will not connect with local networks just SoS calls or No Service so I am royally stuck in so many ways. Roaming is on. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎23-09-2023 09:17 AM

Hi @Se731 

Are you on EE PAYG or pay monthly contract.

If roaming is activated then it should connect. Have you tried manually selecting a network. If you have just purchased a roaming add on and roaming is not activated then you wont connect.

If you can connect to wifi then you can skype EE on the number in my signature to activate roaming. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎23-09-2023 10:20 AM

What is your basis for saying "roaming is on"? If your phone cannot connect to any local network in a foreign country, those are the symptoms of roaming not being active.