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Roaming showing that I have 5G connection but cannot access mobile data

kmercado
Visitor

Good day,

I am currently trying to sort out my mobile data as i do not have any mobile data at the moment, although inhave 4-5 bars on my signal bar and a 5G connection. 

I have tried almost all of the troubleshooting that i found the internet but atill no luck (reset networking setting, thening airplane mode on and off, restarting phone, adjusting spend cap)

This is really frustrating as i will be charged but i haven't even used the mobile data and could not even call ee's customer service

any help would be appreciated

 

Thank you!

 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @kmercado 

Thanks for coming here. 

Where are you roaming? 

Can you make calls and send texts? 

Leanne 🙂