Roaming problem

[armanrosales201]

Good day ma'am/ sir

I have concern regarding on my EE sim card. Because It didn't work on roaming data. 

I registered PACK15 when we are at dover, england. But when we arrived at Bremerhaven, germany. My sim card didn't work on data roaming.

Can you help me on how my sim card work on roaming? 

[armanrosales201]

Good day maam/ sir.

My concern is I forgot to roam my sim card before we travel going to Germany. Can you help on how to roam my sim card? Thanks

[bristolian · Accepted solution]

EE PAYG SIMs are auto-enabled for roaming, once they have been used for a call or text on the UK network first.

It sounds like you didn't do this, and until you do - your SIM will not work abroad. There is no workaround for this.

[Katie_B]

Hello @armanrosales201. 

Welcome to the community.

As you are already abroad our customer care team will need to activate this for you. 

The team can be contacted via our live chat service when you log in to your My EE account. 

Alternatively, if you are with someone with a working phone you can call +44 7953 966 250. 

Katie 🙂

[XRaySpeX]

@Katie_B : There isn't any Live Chat for PAYG.