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Roaming pass usa not able to use data

Emmalaq
Investigator
Investigator

Help,

I have just arrived in usa, I sent the ro usa to 150. I was not covered. So bought the roaming further pass for £15. I log into my ee and I should have access to messages calls and data. The same allowance I have in the UK. The calls and messages work. But my data will not. 

What have I missed ? 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

OK, thank you, @Emmalaq.

Could you try toggling your data roaming off and then back on again in your phone settings please?

If that doesn't work, you may need to speak to our Mobile Care team so we can check everything from our side.

Chris

View solution in original post

14 REPLIES 14
Christopher_G
EE Community Support Team

Hi @Emmalaq 

Welcome to the community.

Are you on contract or pay as you go?

Chris

@Emmalaq   Have you tried just restarting the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi Chris,

 

I am a pay monthly contract 

Hi Chris,

 

Yes I have restarted my phone but still no luck?

Christopher_G
EE Community Support Team

I know you activated an add-on, but did you activate the roaming feature before you went, @Emmalaq?

Chris

Hi Chris.

Yes I texted roaming to 150, it was not set up for the USA, so I bought the roaming further pass, I then texted roaming to 150 again and it said I was set up for roaming in any country.

Christopher_G
EE Community Support Team

That's great, it must be set up then, @Emmalaq 

Could you try manually selecting a US network carrier?

Chris

Hi Chris,

 

Yes I can go into network operators,

It gives me the options of 

Version wireless

311490

T mobile.

 

It would not load t mobile do I connected to Version wireless.

I have note tried 311490 yet.

When I am connected to Version wireless it still comes up with no Internet connection when I try to use Google maps ?

Christopher_G
EE Community Support Team

so, on Version, you're connected with a mobile signal, but the data side isn't working, @Emmalaq? Does it allow you to make a call?

What kind of phone are you using?
Chris