08-08-2023 02:49 AM
Help,
I have just arrived in usa, I sent the ro usa to 150. I was not covered. So bought the roaming further pass for £15. I log into my ee and I should have access to messages calls and data. The same allowance I have in the UK. The calls and messages work. But my data will not.
What have I missed ?
Solved! See the answer below or view the solution in context.
08-08-2023 01:38 PM
OK, thank you, @Emmalaq.
Could you try toggling your data roaming off and then back on again in your phone settings please?
If that doesn't work, you may need to speak to our Mobile Care team so we can check everything from our side.
Chris
08-08-2023 07:40 AM
08-08-2023 07:47 AM
@Emmalaq Have you tried just restarting the device?
08-08-2023 10:15 AM
Hi Chris,
I am a pay monthly contract
08-08-2023 10:16 AM
Hi Chris,
Yes I have restarted my phone but still no luck?
08-08-2023 11:37 AM
I know you activated an add-on, but did you activate the roaming feature before you went, @Emmalaq?
Chris
08-08-2023 12:51 PM
Hi Chris.
Yes I texted roaming to 150, it was not set up for the USA, so I bought the roaming further pass, I then texted roaming to 150 again and it said I was set up for roaming in any country.
08-08-2023 12:54 PM
That's great, it must be set up then, @Emmalaq
Could you try manually selecting a US network carrier?
Chris
08-08-2023 01:11 PM
Hi Chris,
Yes I can go into network operators,
It gives me the options of
Version wireless
311490
T mobile.
It would not load t mobile do I connected to Version wireless.
I have note tried 311490 yet.
When I am connected to Version wireless it still comes up with no Internet connection when I try to use Google maps ?
08-08-2023 01:22 PM
so, on Version, you're connected with a mobile signal, but the data side isn't working, @Emmalaq? Does it allow you to make a call?
What kind of phone are you using?
Chris