Roaming on pay monthly

[Elizasmith2501]

I have been pay monthly customer for over 5 years. I upgraded my phone August 2021, as I usually do every 2 years. 

Am I covered for free roaming in Spain?

Many thanks

[Northerner]

Hi @Elizasmith2501 

Text ROAMING to 150 or check your EE app to ensure roaming is activated.

Thanks 

[bristolian]

Take a read of https://ee.co.uk/help/help-new/roaming-and-international/using-your-device-abroad/what-impact-will-b... - under "do these changes affect me"

For any re-contracting on or after July 7th 2021, you will either pay £2/day or choose to take the £11.40/month Roam Abroad pass.

[XRaySpeX]

No. You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £11.40 / month charged pro-rata.

[Elizasmith2501]

Many thanks!!

[Elizasmith2501]

Many thanks for that. Thats helpful👍

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Elizasmith2501]

I texted 150 on  Thursday 28th on my phone and partners. Yet AGAIN my partners phone is not receiving roaming! I csnt speak to anyone in EE. The message link is a joke! I need the number ending 915 to be in roaming facility.  I have tried all the hints etc online and at EE. Second time in 7 months EE haven't got it right !!

[XRaySpeX]

@Elizasmith2501 : What exactly did you text to 150?

[Elizasmith2501]

If EE took time to read my message you woukd have read that I DID THAT on athursday 28th. This is 2nd time roaming isn't worked. What's going on. He's a pay monthly customer on my contract with EE