25-03-2022 01:14 PM
Hi
I am in Prague and my roaming is not working. No data, no calls, no texts. So I am just stuck at hotel.
On the app, roaming is activated, always.
Is there any way I can get it to work?
25-03-2022 01:31 PM
Hi @sajou0777
Thanks for coming here.
Do you have a pay as you go or pay monthly account?
Have you tried restarting your phone?
Thanks 🙂
Leanne.
25-03-2022 02:13 PM
Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?