Roaming in Europe

[berndy]

Hi, I’m currently in Berlin and my roaming isn’t working. This also happened to me last week when I went to Amsterdam. I’m using iPhone turned on Data roaming on cap limit off. Restarted my phone and all the troubleshooting done. I have 2.47£ roam in my bundle. Please help! It’s really hard to travel without data.

[XRaySpeX]

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

---

@berndy wrote:

turned on Data roaming on

---

Data roaming is simply a phone setting to allow data use whilst roaming. You still need to enable roaming on your SIM in the first place, to allow access to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

[berndy]

Yes I did text ROAMING to 150 and received a text telling me my phone is set up for roaming. Thanks for the help.

[Katie_B]

Thanks for confirming @berndy. 

Does your phone show a local network connection?

Katie