Roaming not working in US/Canada

[sjhx]

I've been in N.America for 2 weeks now, and don't have a working phone. I have a roam abroad pass. I had no problems earlier this year.

A text from AT&T reads "Welcome, you are roaming on AT&T. Due to network technology compatibility, traditional voice calls will not work. Please use data, SMS, and app-based calling."

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[sjhx]

Thanks XRaySpeX for the Skype tip. I'd tried two VoIP apps that couldn't get past the 'Press 1' stage.

It turned out CS had misconfigured roaming to exclude N. America when I rang to enable the pass.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[morgangabereau]

I have also been in North America for 2 weeks with US roaming pass activated. Last week in the US I had no voice or data. This week in Canada could e functioning but no data. I have issues with roaming passes not working. It is a problem and I am very close to switching carriers. I don’t need this run around all the time. 

[Christopher_G]

Welcome to the community, @morgangabereau.

I'm sorry to hear that you've had some problems with your service abroad. Could you try manually connecting to another available Canadian network please?

Chris