The EE Community

Coverage in Wheatley

Update: 18 March 2025 Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley. We will continue to monitor per...

Video playback issues on S24, sent to repair but couldn't reproduce.

I've had an issue with my S24 since I obtained it on contract just over 6 months ago, it's an issue that's annoying but that doesn't make it unusable, but it's annoying.Basically, in certain applications when playing a video, the video will become pi...

Sim

I have purchased a EE SIM card from Tesco, but the SIM card doesn’t seem to work ? I have put it in two different phones to try and get it started but nothing ? I purchased £10 credit to top up but can’t call and can’t use the number to get codes etc...

How do i find how much i owe on my contract

Handsets constantly having to synchronise

I fairly recently moved from BT to EE. There have been issues with my digital handsets ever since and it just seems to be getting worse. They will randomly drop out and become unusable whilst they synchronise again and again.

Order issues

I've gone through 2 orders now for a monthly contract and received an email bith times with the order number and both times it hasn't worked. The person I spoke to via chat said it never worked the first time, yet the £30 upfront payment was taken. I...

I have not received s25 ultra, ordered at 19 February 2025

Hi thereActually I’ve ordered samsung s25 ultra from EE at 19 February 2025 ,but I haven’t received it. Could tell us how long time gonna be delayed? kind regards