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Calling out - line cuts off??

jax56
Explorer

‎14-11-2022 10:14 AM

I have reached my max data usage but my plan is for unlimited phone calls and texts - I have turned off WIFI and bluetooth but phone call is still cutting off after about 7 seconds.  Why can I not make any calls out??

 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎14-11-2022 12:48 PM

@jax56 , have you taken your SIM card out, given it a clean and checked where you insert your SIM card to make sure that that is not the cause?

Are you able to try your SIM card in another phone to see if that is the problem, also tried rebooting your phone?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.