Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roaming not working in Austraila

David173
Investigator
Investigator

‎13-11-2022 08:41 AM

Triggered roaming for Austraila and New Zealand- the  add on is active - we are able to see the networks but are unable to connect. Phones have been turned off and on again - everything re jig and suggestion has been tried - Only way to contact EE is via a telephone call but can’t connect as no service!! Any help please!!! I need this phone for business 

thanks 

0 Helpful
14 REPLIES 14
Schockwave
EE Community Star
EE Community Star
In response to Leanne_T

‎14-11-2022 11:52 AM - edited ‎14-11-2022 11:58 AM

@Leanne_T , the same shows on My EE App as well, by the way, have not looked at the account online. 

Just checked, shows the same when logging in to my account online as well, so not sure what is going on, but does seem strange to me, no big deal, I just ring up before going abroad and make sure everything is fine for when I do go abroad, anyway.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
_MrR_
Scholarly Contributor
Scholarly Contributor
In response to Leanne_T

‎14-11-2022 11:54 AM - edited ‎14-11-2022 12:25 PM

It does show the same (no option to check / uncheck roaming or call overseas anymore) on both the app and the web version of my account 👍

To be fair, it does tell you to send the text to 150 which is the best way of checking roaming is active on your account (not so great when you’re already overseas without it). 

I don’t think it’s removal is a glitch. The fact the toggles never showed correctly on many accounts means it makes sense for them to go. 

David173
Investigator
Investigator
In response to Leanne_T

‎14-11-2022 11:55 AM

Hi all - I got sort d by Skyping EE they have got me line back into full service but despite promising the second number in the account would also work it sadly doesn’t!! Maybe another 30 mins chat to EE !! Takes at least 6 mins for each chat message to be acknowledged

thanks for all your help 

 

Schockwave
EE Community Star
EE Community Star
In response to David173

‎14-11-2022 12:08 PM

@David173 , thank you for letting us know, glad you got it all sorted, not sure why we are unable to change things either via My EE App or online via the web and also cannot see if it is all enabled. Before the new app, it said blocked, even though all of them were not and have never been, just easy to ring up and check, as cannot do this, just to be sure before going abroad. This does need sorting, I think and believe.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
_MrR_
Scholarly Contributor
Scholarly Contributor
In response to Schockwave

‎14-11-2022 12:26 PM

Glad you’re at least back online on one number. Now you’re back on the grid, might be quicker to call them