Roaming not working abroad in USA

Scothernj10
Visitor

‎05-03-2024 08:57 PM

I have added on roaming to use my phone from the UK to the USA and i cannot make a call or text. I also cannot get hold of EE to notify them. Also i have tried to increase my soend cap to which i too again have been unsuccesful.

 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-03-2024 09:05 PM

Added on roaming what? A billing add-on to keep costs down or permission to be able to roam in the 1st place?

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bristolian
EE Community Star
EE Community Star

‎05-03-2024 10:11 PM

@Scothernj10 wrote:

I have added on roaming to use my phone from the UK to the USA and i cannot make a call or text.

To add to the previous reply, are you currently in the UK or USA?

If you are in the UK, you are not roaming but making international calls. This should just be a case of removing call bars and charge restrictions.

If you are in the USA, you are roaming and - regardless of billing add-ons - obtaining coverage is reliant on having permission to connect to foreign networks. This is achieved by enabling the free roaming facility.

Which is your scenario, and are you on pay-monthly or PAYG?