Roaming in the US

[Drintee]

Hi,

i am currently here in Dallas, Texas and i availed for the roaming pass for 15 pounds as an add on,however, i could not get any network, it is not working. I forgot to text ROAM to 150 when i was in the UK and now that i am doing it from Dallas, the message is not going through. Please help.

regards,

drintee

[Katie_B]

Hello @Drintee. 

Welcome to the community. 

If you have not text ROAMING to 150 I would recommend either using our live chat service or social media channels Facebook/Twitter. 

The team have account access and will be able to help activate this for you. 

Katie

[Drintee]

Hi,

The agent tried, but still i cant get any network

thanks

[Katie_B]

Thanks for getting in touch with them @Drintee. 

Can you view any networks within your phone settings?

Katie

[Drintee]

Hi,When i turned it off and on again, T mobile will show in a sec then goes back to SOS.I dont know what to doThanks

[Katie_B]

What happens if you try manually searching for networks @Drintee?

Katie

[bristolian · Accepted solution]

Texting ROAMING to 150 from the UK is what enables the roaming facility - irrespective of any billing add-ons, without this being active, your phone won't have permission to connect to foreign networks and causes the symptoms you describe.

Your only recourse will be to contact CS via another means, to enable international roaming. Your phone should then connect to foreign networks and resolve your issues.