Roaming in USA

Scotty-
Investigator
Investigator

‎27-08-2023 12:56 AM

Currently in USA data roaming is working (I pay for worldwide roaming) but cannot make or receive calls or texts. This also makes it very difficult to contact customer services as I can’t find an email or chat option online..

any advice 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎27-08-2023 07:56 AM

Hi @Scotty- 

Welcome to the community.

Could you try manually connecting to a different available US network please?

Chris

Scotty-
Investigator
Investigator
In response to Christopher_G

‎27-08-2023 03:22 PM

Yes all networks are the same, data only 

0 Helpful
Christopher_G
EE Community Support Team
In response to Scotty-

‎27-08-2023 03:23 PM

Are you on a contract plan or pay as you go, @Scotty-?

Chris

Scotty-
Investigator
Investigator
In response to Christopher_G

‎27-08-2023 03:26 PM

Contract and also pay for worldwide roaming 

0 Helpful
Christopher_G
EE Community Support Team
In response to Scotty-

‎27-08-2023 03:35 PM

I understand that you have the add-on, but did you text ROAMING to 150 to set the SIM up for international roaming, @Scotty-?

I'd recommend speaking to our Mobile Care team so they can check everything from our side for you. I know of users in a similar situation using a VoIP service, such as Skype, to get in touch.

Keep us updated with what happens please.

Chris