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Roaming in USA and Canada on subscription pack

abowes
Contributor
Contributor

‎16-07-2023 05:32 PM

The roaming page on the web site says that roaming in the USA for pay as you go will cost money. If I text "ro USA" to 150, it says that I need to pay the £2.50 or £10 charge to be able to use my pack allowances.

It also takes about EU things although the text is supposed to be about the USA.

I am not pay monthly. 

What is correct. Will paying £10 allow me too use my pack allowances of free calls and data included in my £15 subscription

0 Helpful
12 REPLIES 12
James_B
EE Community Manager
EE Community Manager
In response to XRaySpeX

‎18-07-2023 01:02 PM

Hi @abowes and @XRaySpeX,

The issue with the roaming text service should now be resolved.

Thanks again for flagging it. 🙂

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to James_B

‎18-07-2023 01:37 PM

@James_B : Confirmed! Thanks.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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James_B
EE Community Manager
EE Community Manager
In response to XRaySpeX

‎18-07-2023 02:47 PM

No problem @XRaySpeX

Thanks for checking. 🙂

James

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