Roaming in Spain

[Mrsshep137]

I’ve added a roaming package to my account so that I can use roaming while in Spain but everytime I try to make a call, I get a message from Orange (the local network) saying that I am unable to make calls.   My husband is still with O2 which has inclusive roaming and has no such problem.  What do I need to do?  I can’t even ring EE for help as I get the same message!!

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. Did you receive a welcome text message on arrival in Spain? Does your phone show coverage of any Spanish networks?

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

The billing package has nothing to do with this.

[XRaySpeX]

@Mrsshep137 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.