Roaming in Mexico

[Jimbouk]

Hi I arrived in Mexico yesterday and my s24 won't connect it states emergency calls only.

Before I came I went to the EE shop and add the roaming pass I got a text saying I can roam in Mexico, but it does not work.

I am having to use hotel wifi which is ok but zi won't recieve calls text etc.

Help please.

[Schockwave]

Hello @Jimbouk ,

Welcome to the community,

If you are on contract with EE, did you make sure that roaming is activated on your account? Adding a roaming pass does not activate roaming.

If you did, have you done a manual search for other networks to see if you can get a signal?

If you did not activate roaming, then you would have to contact. EE to get this activated, see how in my signature below.

Pay as you go is automatically enabled, but you would need credit to roam.

[XRaySpeX]

@Jimbouk : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. 

[bristolian]

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@Jimbouk wrote:

Before I came I went to the EE shop and add the roaming pass I got a text saying I can roam in Mexico, but it does not work.

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Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

[Jimbouk · Accepted solution]

Hi Guys,

I contacted EE through X and they were really helpful and updated settings
over the chat function.
You need access to your emails to pass the security.
A guy called Ashley was fantastic