Roaming in France

[AlexB99]

Hi EE Forum

i am currently in France. iPhone 13 and in a monthly contract which enables me to use my package in France for £2 a day. 

The EE coverage in France has been abysmal. Even writing this message at Bordeaux airport I just received a message saying the mobile network could not be activated, and in large chunks of the country I have had zero reception which is playing havoc with Google maps. 

Is this just EEs French roaming service  or does it sound like there is a problem specific to me?

When I used to be with Vodafone I found their roaming service was better than their UK service, so these EE problems have come as a surprised. 

thank you in advance.

alex 

[XRaySpeX · Accepted solution]

@AlexB99 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

[AlexB99]

Thank you for your help XraySpex. I’ve checked the account settings as you suggested and data roaming is selected. I have not tried restarting the phone so will give that a go, failing which I will call the number you suggested. 

[AlexB99]

Hey XraySpex. Phoned EE who told me to go onto settings, mobile network, network selection, turn off auto network selection and manually choose a network (as you suggested). 

I was concerned this may incur extra charges but they told me it simply chose a mobile aerial and would affect EEs charges. 

now have full bars of 5g

thank you for your help. 

alex

[Leanne_T]

Thanks for coming back and letting us know this is sorted for you @AlexB99

Have a lovely time in France 🙂

Leanne.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.