Roaming for 2nd phone

[Tolley1947]

My phone works fine but my wife's phone doesn't appear to be working as EE hasn't allowed roaming request which we sent before leaving UK. Any suggestions?

[XRaySpeX]

@Tolley1947 : What roaming request exactly & how did EE refuse it?

Where are you?

[Chris_B]

@Tolley1947   Do you have a spend cap of £0 on that account for this sim?   If so and you are within the EU you’ll not be able to pay the daily roaming charge £2.47 unless you purchase the roam abroad pass or change that spend cap.      But where are you ? 

[Tolley1947]

Currently in Copenhagen on a Baltic cruise.

[XRaySpeX]

As you never answered I'll just have to guess.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.