How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.
I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear enough how the 2 lines are impacted by travel abroad and the costs.
If I text the word ROAMING it responds with unclear information. For example, what is EE's definition of the EU when it comes to call/data charges?
It says "you can use your plan's minutes, texts and data while abroad in SWITZERLAND at no extra cost.
The costs from SWITZERLAND to countries outside the EU are:
Calls - £2.00 per minute to make/receive (Incl. Voicemail),
Texts - 82p to send/receive
Picture Messages - 89p per picture"
How do I fully understand what that means in relation to the UK, and Switzerland, which technically are outside the EU, or do EE group them in anyway. It says I can use my plan at no extra cost, but it also say there is a cost to countries outside the EU. Where does the UK fit into this.
What if I want to phone within Switzerland (using my UK number) to a local Swiss number. Or phone the UK from Switzerland etc etc.
Please EE - give up on the awful text service - just allow us to speak to someone. If you are lucky enough to speak to someone then they are all really helpful.
