Roaming and text not working

[UM2]

Hi Team,

I am in Philippines and I can see my roaming data is turned on. I am currently on plan but unable to roam data here and unable to receive or send texts. Outgoing texts or phone calls to EE are also not working.

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I am not getting a signal at all and have had to purchase a Globe E sim to use data. Would you be able to assist with this please.

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.