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Roaming abroad

Caroanne
Explorer

‎19-08-2023 06:42 AM

Hi,

I’m on holiday in Spain and my phone is saying I have no signal. I have tried restarting my device and I should be able to use data and calls since my plan started before July 2021. I have roaming switched on and nothing is working.

I have also contacted EE on twitter since I cannot call them and am waiting on a response.

Thanks for advice that you can offer.

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎19-08-2023 11:16 AM

Hi @Caroanne,

Welcome to the EE Community. 🙂

Have you tried selecting a network manually?

If you're using an iPhone, go to Settings > Mobile Data > Network Selection > Turn off Automatic.

For Android, Settings > More Networks > Mobile Networks > Network Operators > Tap OK.

James

Caroanne
Explorer
In response to James_B

‎19-08-2023 08:15 PM

Yes but nothing seems to be working.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Caroanne

‎20-08-2023 08:45 AM

Have you had response from our social media team @Caroanne

They'll be able to make sure roaming is active on your account.

James