Roaming Further Pass activated but not working

[ks0]

Hi there, 

I can't seem to contact anyone from EE as the conversation tab isn't popping up. I've been a Pay Monthly customer for 3 years now on an iPhone the entire time and recently travelled to Canada. I purchased a Roam Further pass and received a text that it was activated. Unfortunately, on my arrival it doesn't seem to work. I had texted 'Roaming' to 150 back in September prior to a different trip to France and had no issues. I've also used this pass in the past when visiting Canada and it worked fine. I've tried using myEE app, and under settings->roaming it says it's blocked and I can't switch it over to unlock it. I'm hoping someone can help me get this working while I'm abroad otherwise I've added a pass that's of no use to me.

Thanks!

[bristolian · Accepted solution]

Hi @ks0 

Welcome to the EE community

From the sounds of it, you've activated the roam-further bundle but not the actual ability to roam - which unfortunately, is not automatic.

The options you need via your myEE online or app, are..

1: "International roaming"

2: "Call abroad & premium rate"

If you're not able to enable these via self-service methods, your only option will be to call EE C/S and speak to an agent. You can do this either by calling +44 7953 966250 from any working phone, or using +44 800 0798586 from a web-calling app such as Skype.

[ks0]

Thanks for the help @bristolian , I called the 800 number on Skype and was able to get it all sorted.