Roaming Fees

[Chris416]

Hi all, I'd just like to ask for the umpteenth time why when I have a plan that specifically states I have unlimited data and free EU roaming, I am constantly charged £2 a day for Roaming in the EU? I have asked sooo many times .... and would love to know what loophole they're using to keep charging me?? 

[XRaySpeX]

@Chris416 : Unless you have either of these:

1. A contract that started before 07/07/21.
2. The Roam Abroad Pass as an extra, inclusive or paid-for.

you don't have free EU roaming but instead have to pay £2 for each day you use any of your UK allowances in the EU.

[Chris416]

Yes have the earlier date contract and negotiated the conditions on phone specifically. The extra charges have only appeared over last 2 months again - all was according to negotiated plan before. Occasionally they try and add extra charges, then when I call to remind them of the terms they take the charges off again. It's like they keep trying and you have to keep reminding - a boring game!

Sent from Outlook for Android<>

[Chris_B]

@Chris416   What did you negotiate if you contract started before the 7/7/21 as all contracts before that date had roaming included.  Only contracts taken out after that date pay for to have roaming when needed.  This includes any upgrades as it’s a new contract. 

[Leanne_T]

Hi @Chris416

Thanks for coming here. 

If you log into your My EE app and select Plan and subscriptions, what date shows for your contract start date? 

Leanne 🙂

[Chris416]

Hi All, thanks for the replies. Contract start date is October 2021 and the £2 per day roaming Add-on shows, however when I click on that it says 'Free' which is what I set up when I transferred over from BT. They have tried adding this charge before then when I complained they agreed it shouldn't be there and removed it but now they are not responding.

Sent from Outlook for Android<>

[XRaySpeX]

So you don't have free EU roaming as your contract started after 07/07/21.

The £2 per day roaming Add-on is free to get of itself but all it does is just give you the right to use your UK allowances in the UK for £2 each day that you do. Almost everybody on contracts after 07/07/21 has the same free add-on.