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Coverage in Switzerland

Charlott546
Visitor

‎08-01-2023 08:16 AM

I am currently in berlin and all of my friends on other networks are fine but I’ve had no signal the whole time despite trying every fix EE suggest (and being charged £2 a day for roaming) 

is there any way or guaranteeing it will work in Switzerland? I’m going on a solo trip next month and won’t be able to cope without access to train schedules/GPS and this has made me feel like cancelling my contract and going to another network 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-01-2023 08:47 AM

@Charlott546   If you have no signal your not being charged £2 per day as your only charged that when you use the device ie connected to a cellular network and make call/text/or use data.    Have you had roaming enabled on your EE account?    Has this worked at all while you are/was abroad before now ? Have you just tried restarting the device?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎08-01-2023 09:27 AM

As mentioned, the £2/day charge is only incurred if you use your phone on a foreign network - and to do this, roaming needs to be enabled at EE's end.

The total of EE's involvement is to enable roaming on your phone, thus allowing it to connect to foreign networks. If one local network is having issues, standard advice is to reboot your phone and also try manually selecting an alternative local operator.