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Roaming Abroad

Groundrush
Explorer

I have 3 simms on an account with EE. Have paid for monthly data roaming abroad on all 3 but for some reason it doesn’t work. Have tried purchasing again and can’t. App says it’s current. Can’t get in touch with EE! Currently in Mexico City and lack of data causing problems!

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@Groundrush : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Thanks for your reply! The roaming abroad option was not ticked but the i can not tick it. Says there is a problem. Been in the EE holding queue for 20 mins now!

 

Leanne_T
EE Community Support Team

Hi @Groundrush

Thanks for calling, the team will get this looked into when they are available. 

Leanne.