Reconnection time scale

[Missunderstood]

Bonjour 

I was late paying phone bill so I got disconnected 😞 

I have now paid outstanding balance and I am still unable to get reconnected 

Really annoying as I can't receive passcodes to gain access to online accounts for internet banking ...my emails ..😡🙄

[Chris_B · Accepted solution]

@Missunderstood  if you’ve been disconnected due to non-payment and you have now made that payment it’ll take up to 24 hours before you get reconnected. 

[Missunderstood]

Thanks for replying 

You were correct 24 hrs and all sorted 👍