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Re: receiving text messages abroad

linda_ofori
Visitor

I'm unable to receive text messages using my EE Sim card abroad, even though I have added roaming plan on my bill. Please advice urgently. Thanks 

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Does your phone show signal indicators of a local network? If not, then your roaming facility is very likely inactive.

Adding a billing add-on doesn't enable the roaming facility which allows your phone to connect to foreign networks. Within your myEE online or app, you need to ensure the "international roaming" & "call abroad & premium rate" options are active.

If you can't enable these for whatever reason, you will need to contact EE C/S to do so. Either +44 7953 966250 from any other phone, or +44 800 0798586 from a webcalling app such as Skype.