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Re: cant receive sms or calls while abroad

stevej200
Contributor
Contributor

‎28-03-2023 11:24 AM

What does roaming have to do with receiving SMS messages? I am in the same boat, I need to receive an SMS from Paypal but my phone suddenty stopped  receiving messages and calls

0 Helpful
15 REPLIES 15
Schockwave
EE Community Star
EE Community Star

‎28-03-2023 11:40 AM

@stevej200 , if you are abroad, then you need to have roaming enabled on your account to receive SMS or any other messages, it is the same as making and receiving calls, they are not sent over wifi, but mobile network.

Are you on pay as you go or contract?

Pay as you go is roaming enabled, but you need to have credit, whereas on contract you do have to enable roaming on your account.

If you are in the UK, then you do not have to have roaming enabled. You could try rebooting your phone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎28-03-2023 12:53 PM

@stevej200 : Using your phone abroad is Roaming!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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stevej200
Contributor
Contributor
In response to Schockwave

‎29-03-2023 02:47 PM

I am on PAYG and I am abroad. Was receiving calls and messages normally until last week, then suddenly stopped. And I have sufficient credit. I also can not send text messages, but for some reason I am able to make calls. What gives?

0 Helpful
Christopher_G
EE Community Support Team
In response to stevej200

‎29-03-2023 04:00 PM

Did you use the SIM card in the UK to make a phone call or send a text message before travelling abroad, @stevej200?

Chris

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stevej200
Contributor
Contributor
In response to Christopher_G

‎30-03-2023 02:38 PM

Yes, I did. I've been using this phone for a long time, in the UK and outside. As I said, everything worked fine until last week, and now it doesn't

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Christopher_G
EE Community Support Team
In response to stevej200

‎30-03-2023 02:55 PM

Are you able to try manually searching for another available network and connect, @stevej200?

Chris

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stevej200
Contributor
Contributor
In response to Christopher_G

‎31-03-2023 09:46 AM

I am able to manually search for another network. There are two networks available where I am located, but the phone is only connecting to one of them

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stevej200
Contributor
Contributor
In response to Christopher_G

‎31-03-2023 09:59 AM

And again, it's not like I just arrived in this country. I have been here for a long time, travelling in and out of the country to the UK regularly, and never had a problem receiving text messages and calls. This just started happening this week

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Leanne_T
EE Community Support Team
In response to stevej200

‎31-03-2023 11:23 AM

Hi @stevej200 

Thanks for confirming. 

How long have you been abroad? 

What happens if you manually connect to the other network? 

Leanne 🙂

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