Voicemail

[Shaun112]

This never works for me 

[Katie_B]

Hi @Shaun112. 

I'm sorry to hear this. 

Do you receive an error message when you text VM ON to 150?

Katie

[Shaun112]

Hello,
Yes I always get an error message, I also never get anywhere with calls to
150
It tells me it will send information but never does.
It’s a circular mess



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[bristolian]

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@Shaun112 wrote:
Hello,
Yes I always get an error message

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What is the error message?

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@Shaun112 wrote:
I also never get anywhere with calls to 150
It tells me it will send information but never does.

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Sounds like you're getting lost in the "we must text you" options - ignore those and use the options to speak to an agent instead.