Turn off mobile data from a different phone

[Larna03]

Hi I’ve been having this problem aswell which has resulted me not being able to use my data for 3 days as I can’t toggle it back on. How can this be fixed

[Larna03]

Accidentally turned on mobile data in the ee app and now I’m unable to turn it back on it comes up with ‘sorry, there’s something wrong text info to 150 to make the change’ I have done this and nothing works. HELP it’s been 3 days 

[Katie_B]

Good morning @Larna03. 

Are you the account holder?

Speak soon, 

Katie

[Larna03]

Hi yes I am the account holder

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @Larna03.

Are you still seeing the error message this morning?

Katie

[Larna03]

I am yes. Still won’t let me turn my mobile data back on

Sent from my iPhone

[Katie_B]

Please give our customer care team a call on 150 @Larna03. 

The team will be able to look into this further for you. 

Katie