Text messages about missed calls without the phone ringing

[Nshan95]

Hey im having the same issue but no one can resolve it for me i dont undersrand… did you manage to get it sorted?

[Christopher_G]

Hi @Nshan95

Welcome to the community.

What kind of phone are you using?

Chris

[Nshan95]

I am using a samsung a22 dual sim, i have literally been on the phone to ee for over an hour today still couldnt get to the bottom of it…

[Nshan95]

Also the message comes from the default voicemail number rather than the person actually trying to reach me, my main concern is that i dont know who is trying to call me when i am not reachable. 

[James_B]

Hi @Nshan95,

Is this only happening in one location or everywhere?

Does it happen with every call, or just some contacts?

Have you activated 'do not disturb' in your settings?

James

[Nshan95]

It happens everywhere, and happens with every call i miss when i dont have signal or phone is switched off and I have checked that my do not disturb is switched off also… 

[James_B]

Hi @Nshan95,

It's normal behaviour for callers to be forwarded to your Voicemail when you don't have signal or your phone is switched off.

Do all missed call alert texts show just the voicemail number? If it's only happens intermittently, in could be calls from withheld numbers.

James

[Nshan95]

Ive actually tested it out, it happens with numbers that are’t withheld and all the missed call alerts come from the voicemail number this is why i dont know who is trying to call me 

[James_B]

Hi @Nshan95,

Can you try turning missed call alerts off, then back on again and let let me know if that resolves the issue? 

To access your settings, select option 3 after calling your voicemail.

Thanks

James

[Nshan95]

I have tried this already and it has not helped, alerts are still coming from the voicemail number