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Re: Roaming Fair Usage

Co9997
Visitor

‎05-08-2022 11:46 AM

Hello, I am currently abroad in the U.S. and my roaming is not working. When I check in the app the roaming worldwide toggle is off and when I try to turn it on it has an error message / is blocked. Can you please help? I am paying for roam abroad 

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2 REPLIES 2
Leanne_T
EE Community Support Team

‎05-08-2022 12:57 PM

Hi @Co9997

 

Thanks for coming here. 

 

If Roaming is showing as blocked and you are unable to activate this, you would need to give us a call from another phone on +44 7953966250 and the team will help you get this sorted. 

 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎05-08-2022 02:44 PM

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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