Re: Roaming Charges for Turkey Extortionate

Tonymc9
Visitor

‎06-10-2023 09:54 PM

My daughter has just got back from Greece and I’ve recently received a bill with over £70 of extra charges. I understood that I would pay the Roaming Data charge of £2.29 but got a bill for the £2.29 a day PLUS a Travel Data for £7.84 a day. Can anyone explain how this is possible please?

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XRaySpeX
EE Community Star
EE Community Star

‎07-10-2023 12:35 AM

@Tonymc9 : It's shouldn't be possible! 

You were charged 8 days for daily EU roaming, which is correct.

You were also charged 7 days for the Travel Data Pass, which is not operative in Greece, even if you had subscribed to it, as you presumably had. See Capture.JPG

 However you might have picked up a nearby Turkish network while using data even briefly on 7 days. You could query this with CS.

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Northerner
EE Community Star
EE Community Star

‎07-10-2023 11:10 AM

Hi @Tonymc9 

@XRaySpeX  is spot on. Your daughter should have disabled automatic network selection. CS should be able to reimburse these costs. 

Thanks 

 



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