Phone won’t connect to a network in the USA

[Catemcglynn13]

Hello,

I’m having the same issue. I am in the USA and can’t connect. I get an SOS as a signal. I have the monthly pass and it won’t work. I’ve tried resetting WiFi, turning my phone on and off, no luck. I don’t know how to get in touch as I’m unable to call EE. Any other fixes?

thanks,

cate 

[James_B]

Have you used your EE phone overseas before @Ksphillips8?

James

[Ksphillips8]

Yes in Europe it worked okay

[James_B]

Hi @Ksphillips8,

It could be that only EU roaming is active on your account, rather than worldwide.

Another thing to check is if there is a spend cap on your account?

James

[Ksphillips8]

This is just mobile and texting not data

[James_B]

Do you have the Roam Abroad Pass on your account @Ksphillips8?

If not, you'll need to make sure there isn't a spend cap that could be restricting your ability to make chargeable calls.

James