No signal French Polynesia

[JonnyScot]

@Christopher_G  - I am having the same issue as @Mrg1964 

I have roaming enabled. I have also manually reset my iphone network settings. I have rebooted my phone multiple times. I am able to access the manual network selection page, which shows Vodafone / F-Vini / Viti networks, but I am unable to connect to any network. I was able to connect to networks in the USA and Canada, whilst in transit, so this is not an issue with my roaming settings. This seems to be an issue with EE specific to French Polynesia. Is anyone able to advise me if this can be fixed?

setting > mobile data > network selection > manual

thank you!

[XRaySpeX]

@JonnyScot : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. 

[JonnyScot]

Thanks for your reply @XRaySpeX 

I am on a pay monthly business contract and the SIM has been used abroad many times. Roaming is active, and has been working on this trip whilst on transit through USA. I have rebooted and also attempted manual network selection.

This seems to be a specific problem with this location, French Polynesia. Is anyone from EE able to advise?

[Katie_B]

Hi @JonnyScot. 

I am unaware of any problems with roaming whilst in the French Polynesia. 

Are you presented with an error message when trying to connect to the available networks?

Katie